DANIEL K. KING

Charlotte, NC ~ (980) 224-3346 ~ danielkking1@gmail.com

HISSTUFF.BIZ	Charlotte, NC	2012-2018
IT Computer Technician, Drop-shipper, and Sales

Evaluated, posted, and resold various merchandise from Doba and other wholesale sources. Facilitated online marketing and prepared vehicles for sale.
Managed e-commerce and provided technical support for various clients.

CONNEXTIONS (VONAGE)	Concord, NC	2009-2012
Technical Support Agent

Answered incoming calls and troubleshooted customers facing technical issues over the phone for VoIP service.
Diagnosed audio, installation, and technical related issues regarding SOHO and personal broadband network.
Tested configuration and debugged devices and applications on the Vonage Network. Assisted customers with installation.

BEST BUY (GEEK SQUAD)	Charlotte, NC	2007-2008
Technical Customer Service Agent

Performed basic testing to determine product needs and service solutions. Facilitated in-store sales, upgrades, installations and service.
Utilized expertise in Windows and MAC. Skilled in troubleshooting hardware, peripherals, software, operating systems, and Internet connections.
Distributed Geek Squad for Business literature to businesses and initiated conversations with prospective clients for computers, which generated several real business leads. Identified dozens of businesses catering to business travelers.

PUBLIC STORAGE	Charlotte, NC	2005-2007
Property Manager

Made a large volume of collection calls daily, coordinated several maintenance and repair vendors to meet all management deadlines.
Managed a large project to repair over 80 storage units to be ready to rent. Guided operations through name change after Shurgard take over.

WYCLIFFE TRANSLATORS (JAARS)	Waxhaw, NC	2003-2005
Technical Project Manager

Evaluated Enterprise Helpdesk Packages for the organization.
Created and implemented training materials to improve customer service for Level 1 Helpdesk representatives.

GENERAL ELECTRIC COMPANY	Philadelphia, PA	1998-2003
Systems Engineer

Supported over 79 computer users, facility infrastructure, and telecommunications for $50M GE Industrial Systems. Identified and purchased all systems related equipment and services. Provided technical support for 25 CAD end-users. Processed an average of 10 Helpdesk requests per day while minimizing response time utilizing the productivity center.
Green Belt® Quality Assurance certified resulting in project benefits of $107K in annual savings. Rolled-out 29 two-way cellular telephones to improve and save time, then documented results for financial gains.
Implemented a call accounting system, eliminated waste by employees, analyzed and repaired fiber optics network to improve Intranet network.

INDEPENDENT CONSULTANT IT	Marlton, NJ	1995-1998
Technical Support Specialist

Second and third level support for large user bases. Led special project teams including software implementations, proprietary application roll-out, host connectivity, TCP/IP LAN support, and market data systems.
Processed 30 work orders per day involving instructing users, installing applications, troubleshooting problems in hardware, software and systems. Coordinated other levels of support. Implemented Lotus Organizer for over 800 end-users for Vanguard.
Clients: Vanguard, Merrill-Lynch, Trecom Business Systems, and Princeton Network Architects (other clients as well). Marketed consulting services.

PERSHING (DONALDSON, LUFKIN & JENRETTE)	Jersey City, NJ	1994-1995
User Support Engineer

Offered second level support to 1,800 users and 250 OS/2 workstations in the stock trading industry.
Rolled out proprietary applications, host emulation (HP, Tandem and 3270 mainframe), market data systems (ILX), TCP/IP support, and Lotus Notes.
Set up platform configuration standards, implemented Helpdesk packages.

INTERIOR ELEMENTS INC.	Columbia, MD	1993-1994
CADD Manager and LAN Administrator

Managed a department of five CADD specialists supporting an office furniture dealer.
Specified and designed system furniture layouts for 80 workstations for client: GSA (Government Services Administration).

CORPORATE FACILITIES INC.	Philadelphia, PA	1987-1994
Computer Specialist

LAN and Intranet administrator, CADD Manager, and CAFM Specialist. Supported Desktop Publishing applications.
Trained end-users on applications, Computer-Aided Specifying tools (CAS/CAD), general PC uses, accounting and productivity issues. Supported sales staff systems modular furniture, planned for the purchase and installation of twelve PCs, plotter, CAD stations, modems and laser printers.
Evaluated, made recommendations and implemented word processing, e-mail, spreadsheet, and accounting packages. Specified and designed system furniture layouts for 1,500 workstations for large client: Towers-Perrin.